Shipping & Delivery Policy (UK)

Processing Time

All orders are processed within 1–3 working days (Monday–Friday, excluding bank holidays).
You’ll receive a dispatch confirmation email once your order is on its way.

UK Delivery

We currently ship across the United Kingdom using DHL or Parcel Force.

Delivery times are estimates and may vary during busy periods.

International Shipping

International delivery is currently unavailable at this time.

Order Tracking

You’ll receive tracking details once your order has been dispatched.
If you don’t receive your tracking email within 3 working days, please contact kbienkbn@gmail.com

Missed Deliveries or Incorrect Addresses

Please ensure your delivery address is entered correctly at checkout.
If an order is returned to us due to an incomplete or incorrect address, we can reship it for an additional postage fee.
Unclaimed or returned parcels will be refunded minus the original shipping cost.

Lost or Damaged Parcels

If your parcel arrives damaged or hasn’t arrived within the expected timeframe, contact us at kbienkbn@gmail.com within 7 days of the expected delivery date.
We’ll investigate with the courier and arrange a replacement or refund where appropriate.

Pre-Orders or Delays

If your order includes a pre-order item, it will be shipped once all items are available.
We’ll keep you updated by email if there are any unexpected delays.

Contact Us

For any questions about shipping or delivery, please email:
kbienkbn@gmail.com

We’re always happy to help.